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　　英語

　　Desktop Support for Private Equity Firm in Midtown

　　-Manhattan

　　-Contract role

　　The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC’s, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC’s, deploying and configuring software and managing technology requests and account creation. This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.

　　Responsibilities

　　-Install, configure, maintain and support PC hardware and software for the firm’s end user computing environment.

　　-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.

　　-perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.

　　-Monitor and test fixes to ensure problems have been adequately resolved

　　-Image and configure desktops and laptops using an enterprise imaging solution

　　-Quickly escalate, track and close incident tickets to ensure high client satisfaction.

　　Requirements

　　-Experience in working in hedge funds, fund-of-fund or private equity firms; smaller organizations where ability to learn a range of technologies was required; and/or client facing/field service roles are all a plus.

　　-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organizational

　　-Strong knowledge of computer hardware, including laptops, desktops and mobile decices and enterprise desktop applications

　　-Strong knowledge of Windows 7, Active Directory and Exchange

　　-Strong knowledge of MS Office 2010 required

　　-Knowledge of network printer installation, setup and troubleshooting

　　-Knowledge of virtualization technologies

　　-Working knowledge of mobile devices-add, remove, reactive, migrate users etc.

　　1.What kind of assistance could this job provide to end users?

　　A. Handbook instructions

　　B. Remote help

　　C. Phone calls

　　D. Face-to-face technical assistance

　　【答案】B。根據(jù)第一段的第一句“the desktop support technician will provide desk side and remote technical assistance to end users”因此根據(jù)這一句，答案選B項。A項說的是小手冊說明。C項指的是打電話。D項指的是面對面的技術協(xié)助。所以答案選B。

　　2.Which of the following is NOT the Desktop Support Technician’s responsibility?

　　A. Bringing repaired PCs to customers

　　B. Installing and upgrading hardware

　　C. Imaging and configuring desktops and laptops

　　D. Supporting PC hardware

　　【答案】根據(jù)文段中的responsibilities，進行定位，其中提到support PC hardware, install and upgrading hardware or software, image and configure desktops and laptops, 但沒有提到可以修理，所以答案選A。

　　3.Which of the following is NOT required for this job?

　　A. Knowledge of computer hardware

　　B. Rich expression

　　C. Knowledge of network printer installation

　　D. Customer service skills

　　【答案】D。根據(jù)文段最后的requirements我們就可以發(fā)現(xiàn)提到了對硬件的知識，對打印機的裝配，豐富的經(jīng)驗，但沒有提到有客戶服務方面技巧，所以答案選D。

　　4.Which of the following could ensure high client satisfaction?

　　A. Physical setting up for computers

　　B. To use an enterprise imaging solution

　　C. Configuring systems and applications

　　D. To update, track and close incident tickets

　　【答案】D。如何保證客戶的滿意。根據(jù)responsibilities的最后一項，就是“quickly escalate, track and close incident tickets to ensure high client satisfaction”,因此選D項。A項指的是自然的對電腦的設置。B項指的是為了較好的利用企業(yè)而想出解決辦法。C項指的是配置，或設定系統(tǒng)和應用。但與文段定位不符，故答案選D。

　　5.Which of the following machinery is NOT among the repairable list of a Desktop Support Technician?

　　A. Radio

　　B. Mobile phone

　　C. Printer

　　D. Laptop

　　【答案】A。文段在第一段中間提到范圍有筆記本，臺式機，手機裝置，打印機等，但是收音機沒有在其中，因此符合題目選收音機，所以答案選A。